Remote IT Support

Our remote IT support option is ideal for smaller organisations providing them with unlimited support at a lower cost.  By contacting our remote technicians by telephone, email, or SMS, as frequently as you need to, you can take advantage of our knowledge and expertise without the costs of an on-site visit.

Remote IT support Lancashire, Cumbria and The Dales

A Streamlined Approach to IT Support

Be it an issue with a server malfunction, your personnel needing help with an application or installing a new device, our remote support desk will be there to provide assistance.

 

The only thing you need to provide is a stable internet connection to allow us to establish secure access to your systems.

Benefits All-round

It is clear to envisage how our remote IT support option is less costly than the On- site IT Support option.  This doesn’t mean that our high level of service is in anyway reduced but the speed at which we can resolve an issue is usually far quicker than a site visit.

 

Consequently, our remote IT support option allows us to reach you quicker, achieve resolutions more rapidly, and at a reduced cost.   This saves you, and us, time and money.

Remote Support – Key Features

  • Backup and Restoration Support
  • Network Support
  • New User Setup
  • Software Installation
  • Software Maintenance
  • Software Support
  • Unlimited Phone Support
  • Unlimited Email Support
  • Unlimited Remote Support
  • 24/7 Monitored Support
  • ICT Consultation

 

Our remote technicians are UK based and use secure remote access technology and can usually rectify most software and configuration issues without having to attend on-site.

 

What to do now?
If you’re interested in any of our services, please contact us today or call 01524 732 807 for more information and to speak to a member of our team.

Our Operations

The main areas we undertake our on-site services are Lancashire, Cumbria and the Yorkshire Dales.  We are, however, available for larger projects, Cloud Computing Support, web design services, remote IT support and database design services on a UK wide basis.

 

We have worked with, and continue to work with, clients in the NHS, law firms, charities and other third sector organisations, faith sector organisations, construction companies, schools, council departments, political parties, estate agents, retail outlets and property management firms.

 

We have a wide range of experience in our services and have applied these services, successfully, to a wide range of professions.

 

We have clients in Preston, Kendal, Colne, Nelson, Lancaster, Clitheroe, Blackpool, Barrowford, Grange-over-Sands, Heysham, Bradford, Fylde, Morecambe Bay, Longridge, Earby, Settle, Tunstall, Barrow-in-Furness, Ingleton, Carnforth, Garstang, Bentham, the Lake District, Skipton and the surrounding areas and in-between.

 

Based in Carnforth, just off the M6 at junction 35, we are ideally placed to reach our clients in Lancashire, Cumbria and the Yorkshire Dales.