Premium IT Support

The Premium IT support option is the most comprehensive package that we offer.  It includes all the options that the Monitored 24 /7Remote Support and On-site Support packages have with the additional options of 24 hours a day, 365 days a year engineer access and hardware insurance.

Premium IT support Lancashire, Cumbria and The Dales

A Complete Approach to IT Support

We fully understand how important it can be to be able speak with an expert at a moment’s notice, at any time, day or night. Regardless of when our support is needed, our Premium IT Support option will provide your organisation with round the clock telephone and remote assistance and out of hours site visits.


Like all companies, if your organisation operates during unconventional hours, maximum productivity from your IT infrastructure is required, whatever the time.  Whether you’re a support service yourself, maybe a charity offering support to those who need it, or a production company who has a morning deadline to meet, downtime equals losses.


With our Premium IT support option, we are wholly committed to providing a service that is available to our clients 24 hours a day, 365 days of the year.

Premium Support – Key Features

  • 24/7 x 365 Support
  • Backup and Restoration Support
  • Bespoke response times
  • Bespoke support processes to suit you
  • ICT Development Planning
  • ICT Health Check Audit
  • Network Support
  • New User Setup
  • Preventative maintenance & updates
  • Server Support Hardware
  • Software Installation
  • Software Maintenance
  • Software Support
  • Unlimited Phone Support
  • Unlimited Email Support
  • Unlimited ICT Consultation
  • Unlimited On-site Support
  • Unlimited Remote Support
  • Workstation Support Hardware
  • 24/7 Monitored Support
  • Monthly Service Reports


If you are seeking IT support and backup for every minute of the year, the Premium IT Support option can accommodate the flexibility that you will need.


What to do now?
If you’re interested in any of our services, please contact us today or call 01524 907 013 for more information and to speak to a member of our team.

Our Operations

The main areas we undertake our on-site services are Lancashire, Cumbria and the Yorkshire Dales.  We are, however, available for larger projects, Cloud Computing Support, web design services, remote IT support and database design services on a UK wide basis.


We have worked with, and continue to work with, clients in the NHS, law firms, charities and other third sector organisations, faith sector organisations, construction companies, schools, council departments, political parties, estate agents, retail outlets and property management firms.


We have a wide range of experience in our services and have applied these services, successfully, to a wide range of professions.


We have clients in Preston, Kendal, Colne, Nelson, Lancaster, Clitheroe, Blackpool, Barrowford, Grange-over-Sands, Heysham, Bradford, Fylde, Morecambe Bay, Longridge, Earby, Settle, Tunstall, Barrow-in-Furness, Ingleton, Carnforth, Garstang, Bentham, the Lake District, Skipton and the surrounding areas and in-between.


Based in Carnforth, just off the M6 at junction 35, we are ideally placed to reach our clients in Lancashire, Cumbria and the Yorkshire Dales.