IT Infrastructure Services – Case Study

Client: Medium sized food processing factory

Project: MRP System implementation


This case study describes an MRP System implementation, undertaken at a medium sized food processing factory, by migrating from paper based and disparate, stand-alone electronic systems to a comprehensive and unified system.



Whilst the client had managed, on a smaller scale, to satisfy theirs and their customers needs they had since outgrown the core capabilities of the business, namely, SOP, Production, Supply Management and Accounting.


The client had reached a point where their customer and supplier dissatisfaction had reached a critical level and they needed this to be stemmed and reversed. Customers were not getting what they ordered, suppliers were not being paid and actions were needed.


At the direction of the Board, a feasibility study was undertraken on the implementation of an integrated MRP System and the findings were accepted by the board.



The scope included a complete overhaul of all existing systems and the specification, development and implementation of a totally new IT infrastructure.


At the same time, over one hundred employees, of which the vast majority had no experience with IT, needed to be convinced that the changes were beneficial to theirs and the company’s future. Aside from hearts and minds, a thorough training programme needed to be devised and undertaken.



As the processes affected were mission critical, it was essential to structure the project in an efficient manner to identify and minimise any risks and ensure all critical processes were functional from the inception.


To this end, the practical delivery of the products required, needed, amongst others, the following actions:


  • Motivating the work team to aim for common objectives within an agreed timescale.


  • Identification and management of risks to the project and liaising with the team to resolve these issues.


  • Planning the deployment of the new IT infrastructure, applications, databases and devising and implementing a suitable training program.


  • Managing disruptions to the business by working with the team and managers.



The company has significantly improved efficiency, traceability and the ability for future expansion.


Key areas of improvement for the company were:


  • A new IT Infrastructure comprising the most up to date technology.


  • An integrated system that brought all the standalone functions together.


  • Enabling a rapid overview of the financial aspects of the company


  • A vastly improved supply management system.


  • An instant and comprehensive works in progress management system.


  • Customer Relationship Management allowed the managers to contact their customers and access all their contact history to enable informed sales and service levels.


  • Automation of many document functions including invoicing, despatch and delivery note generation, driver instructions and works orders.


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